Do I need an appointment or can I just walk in?
No, we accept walk in clients everyday. However, clients with appointments will have priority over walk in clients so appointments are recommended whenever possible.
What is the best time to walk in?
Typically we are busiest in the morning and evening. Wait times are usually shortest in the early afternoon. Having an appointment will reduce wait time no matter the time of day.
What is the average wait time for a walk in?
It is difficult to give accurate wait time estimates. In most cases, the more barbers on duty that day the shorter the wait time will be. The only way to ensure you won’t wait is to book an appointment.
Do you accept cards?
Yes, we accept all major credit cards, as well as Apple/Android pay and other mobile payments methods.
What is the best way to book an appointment?
Our online booking system is fast, convenient and simple to use. To save time, you can prepay for your appointment. Click here to schedule your next visit. You can also give us a call at 904-374-9072 and we can take care of it for you.
Do I have to prepay if I book online?
No, you can select the option that just says “reserve”. To save time, you can attach a payment to your reservation. This will allow you to skip the checkout process after your service.
What if I prepay for an appointment and I can’t make it?
If you are unable to make it to your appointment please give us a call and we can cancel your appointment and issue a refund. Your card is not charged until one hour before your appointment time.
What is your cancellation policy?
We ask that if you need to cancel an appointment please do so at least two hours in advance. Clients who repeatedly cancel within our cancellation window or do not show for their appointments will be charged 50% of the service price.
How do I cancel or reschedule my appointment?
After successfully booking your appointment you should receive a confirmation email. You can use the link in the email to cancel or reschedule your appointment. You can also give us a call and we can take care of it for you.
Can I cancel my own appointment if it within two hours of my appointment?
No, in order to cancel your appointment within our cancellation window you must give us a call.